The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Research tour information.
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Identify, access and review formal and informal sources of information. Completed |
Evidence:
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Evaluate information sources for reliability and currency. Completed |
Evidence:
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Develop and maintain general knowledge of local region and Australian funeral, burial and cremation practices. Completed |
Evidence:
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Develop and maintain knowledge of history and operations of the funeral home, cemetery or crematorium. Completed |
Evidence:
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Plan tours.
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Determine size, composition and specialised requirements for each tour group. Completed |
Evidence:
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Identify and select tour routes according to size, composition, specialised requirements and workplace policies and procedures. Completed |
Evidence:
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Identify and prepare information materials for clients according to workplace policies and procedures, and relevant legislation. Completed |
Evidence:
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Determine and arrange tour equipment requirements. Completed |
Evidence:
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Prepare tour commentary according to special requirements and timing and route of tour. Completed |
Evidence:
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Conduct pre-tour briefings.
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Greet clients and provide summary of tour program and location of facilities according to workplace policies and procedures. Completed |
Evidence:
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Inform clients of health and safety requirements and any specific restrictions according to workplace policies and procedures, and relevant legislation. Completed |
Evidence:
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Provide opportunity for client clarification of information and instructions. Completed |
Evidence:
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Conduct tours.
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Direct physical movement of tour groups according to tour program, workplace policies and procedures, and relevant legislation. Completed |
Evidence:
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Present tour commentary using equipment as required. Completed |
Evidence:
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Encourage client participation and address client questions through direct response or later follow-up as required. Completed |
Evidence:
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Identify and address conflicts or difficulties promptly according to workplace policies and procedures. Completed |
Evidence:
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Evaluate tours.
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Request client feedback and review according to workplace policies and procedures. Completed |
Evidence:
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Reflect on own performance and note areas for improvement and appropriate strategies. Completed |
Evidence:
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Record and report evaluation according to workplace policies and procedures. Completed |
Evidence:
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